Submit a Complaint

Your Details

Your Full Name *

Your Email Address *

About Whom Are You Complaining?

Company or Person Name *

Website or ABN (if known)

Complaint Details

Please describe your complaint in as much detail as possible *

Verification: What is 3 + 4? *

What Happens Next?

Once your complaint is received, a member of the AIMPAC team will contact you directly to discuss the matter in detail and collect any evidence you may have to assist with the investigation.

We take all complaints seriously. AIMPAC is committed to upholding the highest standards of professionalism and conduct across the investigation, mercantile, and field services industries.

What we may ask you to provide:

Dates and times of the incident(s)
Any written correspondence (emails, letters, SMS)
Photographs, recordings, or other evidence
Names of any witnesses
Copies of licences, invoices, or contracts

Confidentiality

All complaints are treated with the utmost confidentiality. Your personal information will only be used for the purpose of investigating your complaint.

Need to speak with someone?

07 3067 7231

Active Investigations

Current AIMPAC Investigations

AIMPAC actively investigates conduct that harms industry professionals and the public. The following investigations are currently open. If you have information relevant to either matter, please use the complaint form below.

Investigation #001

Mercantile Agency Misconduct

Fair Work Act Underpayment Licensing Breaches Consumer Harm

An active investigation into multiple mercantile agencies across Australia involving serious allegations affecting both field agents and consumers.

PI Agency Contractor Exploitation

Contract Law Sham Contracting Tax Evasion Unfair Conditions

An active investigation into private investigation agencies allegedly outsourcing work to contractors under arrangements that breach multiple areas of Australian law.