About CPS Mercantile

CPS Mercantile is a Melbourne-based mercantile agency operating across all Australian states. Founded and led by David Dent MICM, the agency has 36 years of field services experience behind it and handles matters for financial institutions, law firms, property managers, and businesses of all sizes.

The agency specialises in process serving, field calls, repossessions, evictions, vacant possessions, skip tracing, and debt collection. Every case is approached with professionalism and a focus on resolution, not just recovery.

CPS Mercantile operates on a national basis, with the capacity to manage matters from metropolitan Melbourne through to regional and remote Australia.

Services Offered

Process Serving
Field Calls
Repossession Services
Evictions
Vacant Possessions
Skip Tracing
Debt Collection

Why Choose CPS Mercantile

Experienced Leadership
David Dent MICM brings 36 years of field services and financial crimes experience to every matter CPS Mercantile handles.
National Coverage
Based in South Melbourne, operating across all Australian states for both metro and regional matters.
Full Service Capability
Process serving, repossessions, evictions, vacant possessions, field calls, skip tracing, and debt collection under one roof.
Resolution Focused
CPS Mercantile looks for the best outcome for the client, not just the quickest exit. Engagement and resolution are part of the service.
Professionally Credentialled
David holds MICM designation through the Australian Institute of Credit Management.
Trusted by Industry
Clients include financial institutions, law firms, and property managers who rely on CPS for consistent, compliant results.

Service Areas

Licence & Credentials

Verified CredentialMICM
Verified CredentialLicensed Mercantile Agent
Specialist TrainingTechnical Surveillance Counter Measures (TSCM) training from Michael Chandler, facilitated by Active Counter Measures
AIMPAC MembershipVerified member of the Association for Investigators, Mercantile Professionals and Compliance (AIMPAC) Inc.

Client Reviews

★★★★★

"We've been relying on CPS Mercantile for process serving and field calls, and their attention to detail has been fantastic. They're always quick, efficient, and extremely thorough. It's a pleasure working with a company that takes their work so seriously."

★★★★★

"CPS Mercantile has been an absolute game-changer for our business. Their skip tracing service helped us locate hard-to-find individuals quickly and efficiently. The team is professional, reliable, and always delivers results. We couldn't ask for a better partner in managing our recovery processes."

Frequently Asked Questions

CPS Mercantile is based in South Melbourne and operates Australia wide, handling matters across metropolitan and regional areas in all states.

CPS Mercantile specialises in process serving, field calls, repossessions, evictions, vacant possessions, skip tracing, and debt collection.

You can contact CPS Mercantile by phone on 03 7042 9120 or through the contact form at cpsmercantile.com.au. The team will respond promptly and tailor an approach to your matter.

Yes. CPS Mercantile operates nationally and can handle matters across metropolitan and regional Australia.

Yes. CPS Mercantile specialises in property matters including evictions and vacant possessions, working with landlords, property managers, and legal professionals to manage these processes efficiently and legally.

A field call is a personal visit to a debtor or subject when phone and written contact has not produced a result. CPS Mercantile's field call service is designed to prompt engagement and action face to face, professionally and compliantly.

CPS Mercantile handles repossessions of vehicles, machinery, and other secured assets with professionalism and legal compliance. Where possible, the team looks for engagement and resolution before recovery, achieving the best outcome for the client.

Yes. David Dent holds MICM designation through the Australian Institute of Credit Management, and CPS Mercantile is a member of AIMPAC.