David Dent has spent 36 years in the mercantile and field services industry. He did not stumble into it or arrive by accident. He started at Custom Credit in 1988, a supervisor saw something in the 18-year-old in front of him, and suggested he learn about field work rather than stay office-bound. That suggestion set the course for the next four decades.

Today David is the CEO of CPS Mercantile, a Melbourne-based agency operating across Australia in process serving, repossessions, evictions, vacant possessions, field calls, and debt collection. Alongside his field services career he has also worked in financial crimes, across both intelligence and investigation. He holds MICM designation and brings a breadth of experience that few in the industry can match.

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Why AIMPAC

David joined AIMPAC for a specific reason: accountability and advocacy on rates.

AIMPAC's commitment to hold agents and agencies accountable. The papers written to try and lift rates for agencies and in particular the agents, with clients needing to understand the cost pressures and what's actually involved.

As a relatively new member, he is honest about where the relationship sits.

AIMPAC is only new, less than a year old. As yet the benefits can't be pointed out but hoping to see them arise in the near future.

His message to others in the industry who are not yet members is straightforward.

AIMPAC is about improving the market for both agencies and agents, get behind them to help make it a better industry for all of us.
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David Dent Outside of Work

Outside of his professional life, David volunteers with Marine Search and Rescue. It is the kind of commitment that says something about how he approaches responsibility, whether it is a client's matter or someone in trouble on the water.

It also connects to a thread that runs through his whole career: the idea that showing up, being present, and doing the job properly is what matters. Thirty-six years of field services is proof that the approach works.

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